There's a new formless implemented just today that seems to actually be slower.
When I came there were 45 people in front of me and the numbers were moving about 10 numbers every 20minutes..
The staff mentioned that there is a new system implemented today and therefore making things even slower.
First you need to show your passport and two passport sized photos and original IC in order to get a number.
Good news if your over 60 you get a special lane. My mum only had 2 people in front of her whereas I had 45.
Anyway, after collecting your number, sit and wait for a while till it gets called. Once it's called someone will enter your details into the system and ask your to do a thumb print scan. Since the system is new. We were asked to do a traditional thumb print on a paper form.
After that you have to sit and wait again.. This time to pay for your passport. After payment then only the 1hour passport processing time starts..
Well I'm not impressed with the new system as it seems to have slowed things down compared to the self service kiosk 4yrs ago.
